Refund Policy

Items Outside the Voluntary Return Program

For transparency, scrubdaddy records that the exclusion list never overrides consumer rights for a defect, damage, wrong shipment, or omitted item; custom products, clearance and Final Sale products, gift cards, plus opened intimate or hygiene-sensitive items cannot be returned merely for convenience.

How to Request a Return

For customers shopping with scrubdaddy, the governing rule is clear: items must not be sent until return authorization has been issued; at the same time, the store supplies a prepaid label or an equivalent merchant-paid arrangement for an approved request; at the same time, the request must begin through support@scrubdaddynook.shop or 512-587-6376.

Before and After Dispatch

The documented approach of scrubdaddy is as follows: after shipment, the order is handled under this Refund Policy; as a related safeguard, the store can consider cancellation only before dispatch.

Authorized Return Address

For practical purposes when ordering from scrubdaddy, the return authorization controls if it names a different merchant-managed location; additionally, approved returns are ordinarily directed to 2769 Short St, Bellmore, New York, 11710, United States.

Approval and Original-Payment Refunds

scrubdaddy applies the following customer standard: a bank or card issuer may need additional time to post the credit; returned merchandise is inspected when it reaches the authorized return location; where relevant, an approved refund goes back to the original payment method in 5-10 business days.

Thirty-Day Return Window

In administering this policy, scrubdaddy confirms that the same 30-day window is available for exchanges; for completeness, the voluntary return window remains open for 30 days following receipt.

Return Shipping Responsibility

Under this policy at scrubdaddy, the merchant also pays when an item is damaged, defective, incorrect, incomplete, missing from the shipment, or otherwise nonconforming; as a related safeguard, approved no-reason returns and exchanges have merchant-paid return shipping.

How to Reach the Merchant

The documented approach of scrubdaddy is as follows: the responsible brand and store name is scrubdaddy; telephone support is available through 512-587-6376; for completeness, the merchant location and standard authorized-return address is 2769 Short St, Bellmore, New York, 11710, United States; as a related safeguard, email support is available at support@scrubdaddynook.shop.