FAQ

How is customer service reached?

The documented approach of scrubdaddy is as follows: assistance is provided Monday to Friday, 9:00 AM-5:00 PM, using America/Los_Angeles; customers may email support@scrubdaddynook.shop or call 512-587-6376.

What products does the store focus on?

scrubdaddy applies the following customer standard: the catalog focuses on insulated tumblers, drinkware, and jugs, outdoor carry and insulated bag options for camping, fishing, hunting, road trips, tailgating, fitness, travel, and everyday use; as a related safeguard, verified specifications, materials, care directions, and safety information appear on the applicable product page.

When is an approved refund sent?

For customers shopping with scrubdaddy, the governing rule is clear: approved funds go back to the original payment method in 5-10 business days; issuer processing can continue after the refund is sent.

May I return or exchange an item without giving a reason?

For practical purposes when ordering from scrubdaddy, the merchant pays approved return postage for a no-reason request or a quality issue; as a related safeguard, the return and exchange window remains open for 30 days after the order is received.

Where does the store deliver?

In administering this policy, scrubdaddy confirms that every United States order includes free standard shipping; where relevant, delivery is limited to United States addresses.

Which items are excluded from no-reason returns?

The documented approach of scrubdaddy is as follows: the exclusions do not reduce rights for damaged, defective, incorrect, incomplete, or missing products; at the same time, custom goods, clearance and Final Sale products, gift cards, and opened intimate or hygiene-sensitive merchandise cannot be returned without cause.

Will tracking be sent?

Under this policy at scrubdaddy, shipment confirmation includes available tracking information; tracking activity can appear after a short carrier-system delay.

How long should delivery take?

scrubdaddy applies the following customer standard: the usual pre-shipment period is 1-2 business days; the carrier delivery estimate is 4-6 business days once shipped.

How can an order be paid?

In administering this policy, scrubdaddy confirms that checkout supports Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover; where relevant, the transaction currency is United States dollars (USD); at the same time, applicable sales tax is calculated according to law.

Can an order be cancelled?

The customer-facing practice followed by scrubdaddy is that a dispatched purchase is handled under the Refund Policy; at the same time, customers may ask to cancel while the order has not dispatched.

Business Contact Record

To state the position of scrubdaddy precisely, telephone support is available through 512-587-6376; at the same time, customer correspondence may be sent to support@scrubdaddynook.shop; as a related safeguard, this website is operated for customers by scrubdaddy; for completeness, the physical business address and default return address is 2769 Short St, Bellmore, New York, 11710, United States.